Frequently Asked Questions

How can I contact someone?
All of our contact details are available on our contact page

What do the different grades mean?
Full descriptions of our condition and fault grades are described here

Are there any accessories included?
There are no boxes, chargers or other accessories included unless otherwise stated.

How much does postage cost?
Postage with the U.K. is free for all orders
Please contact for European/Worldwide postage quotes.

Is there are minimum order amount?
There is no minimum order value, you can order a single device.

Do you have a stock list available?
Join our mailing list for stock updates.

Where are you based?
Our company is based in Manchester (U.K.)

Can I visit in person to collect my order or select devices?
Not yet, we are currently a mail order only company

Do you ship outside of the U.K.?
Yes, we ship worldwide

When will my order be sent?
We aim to send all orders out within two working days (Monday to Friday)

When will I receive my order?
U.K. orders should be received within 3 working days of dispatch.

Which delivery companies/couriers do you use?
We currently use a combination of Royal Mail, Parcelforce, UPS and DPD for our deliveries. If you require a specific courier or service please contact us before placing an order to arrange this.

Which payment methods do you accept?
We currently process payments with Paypal, you can use your Paypal account or use a credit/debit card without a Paypal account. We also accept payment via Bank transfer, however you must contact us before placing your order to arrange this.

What is your returns policy?
Items can be returned to us within 14 days of receipt for a refund if they do not match the condition described or if a function listed as OK is faulty. They cannot be returned if they have been opened or had attempted repairs.

What other terms and conditions apply when ordering?
You can read our full terms and conditions information here.

Do you buy faulty electronics too?
We will consider buying any electrical items, large or small quantity.

What if I have more questions?
If you have additional questions that were not answered here, please contact us and we will help you.